Privacy Policy

Overview

The 1 Cleaner ("we," "us," or "our") provides house, office, construction, Airbnb turnover, and move-in/move-out cleaning services in the San Antonio area. This policy explains what information we collect through our website, how we use it, and the choices you have.

Information We Collect

When you request a quote, book a service, or contact us through this website, we collect the information you provide directly — typically your name, email address, phone number, service address, the type of service you're interested in, and any message or details you include.

If you complete a payment through a link we send you, our payment processor (Stripe) collects your payment details directly — we do not receive or store your full card number.

How We Use Your Information

We use the information you provide to respond to quote requests, schedule and manage appointments, send confirmation and reminder emails, follow up after a completed job, and communicate with you about your service.

We do not sell your personal information to third parties.

Third-Party Services We Use

We rely on a small number of third-party services to run this site and our business: Resend, to deliver appointment and quote-related emails; Stripe, to process payments when you choose to pay online; and, if enabled, Google Analytics, to understand how visitors use our site. Each of these providers processes data under their own privacy policy.

Cookies & Analytics

If Google Analytics is active on this site, it uses cookies to collect anonymized information about how visitors use our site — such as which pages are viewed and how visitors arrived here — which helps us understand and improve the site. You can opt out of Google Analytics tracking using your browser settings or a browser extension such as Google's opt-out add-on.

Data Retention

We retain customer and appointment records for as long as reasonably necessary to provide our services, maintain accurate business and tax records, and resolve any disputes.

Your Choices & Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the information below. We'll respond as promptly as we can.

Children's Privacy

Our services and this website are intended for adults arranging cleaning services. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time as our business or the services we use change. The effective date at the top of this page reflects the most recent update.